Refund Policy

1. Overview

Omkaarya is a Temple Management System operated by Pepulux Pvt Ltd. This policy explains how refunds, cancellations, and billing disputes are handled for all Omkaarya subscription plans.

We want every temple partner to be satisfied. If you experience any issue, please contact our support team before requesting a refund — many concerns can be resolved quickly through guided support.

2. Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Upon cancellation, access continues until the end of the current billing month. Monthly fees are non-refundable once the billing period has commenced, as full platform access remains available for the remainder of the month.

Contact us at support@omkaarya.com before your next renewal date to avoid being charged for the following month.

3. Annual Subscriptions

Annual plans provide 12 months of full platform access at a discounted rate. The full annual amount is due at the start of the subscription period.

Refunds for unused months on an annual plan are not issued as standard policy, as the annual rate already represents a significant discount. Exceptions may be considered in the following cases:

• A confirmed technical failure on our part that rendered the platform unusable for an extended period
• Duplicate payment made in error (full duplicate refunded)
• Cancellation within 7 days of initial payment, before significant use of the platform

4. Non-Refundable Items

The following are non-refundable under all circumstances:

• Professional services already delivered — training sessions, custom integrations, data migration
• Partial months of a monthly subscription
• Annual fees after the 7-day early cancellation window (except exceptional circumstances)
• Add-on services (WhatsApp automation, Priority Onboarding) once activated

5. Exceptional Circumstances

We recognise that temples operate under unique pressures — festival seasons, trustee changes, unexpected closures. If your temple faces an exceptional circumstance, please reach out directly. We will review each case individually and act fairly.

Decisions on exceptional refunds are made by Omkaarya management and communicated in writing. Approved refunds are processed to the original payment method within 14 business days.

6. How to Cancel

To cancel your Omkaarya subscription:

• Email support@omkaarya.com with your temple name and registered email
• Or message us on WhatsApp at +94 77 208 2227

We will confirm cancellation in writing and advise on data export. Your portal remains active until the end of the paid period.

7. Billing Disputes

If you believe you have been charged incorrectly, contact us within 30 days of the charge at support@omkaarya.com with your payment reference. We will investigate and respond within 5 business days. Please contact us directly before initiating any bank chargeback — we resolve genuine errors promptly.

8. Contact

For all refund, cancellation, or billing enquiries:

• Email: support@omkaarya.com
• WhatsApp: +94 77 208 2227
• Company: Pepulux Pvt Ltd (operating as Omkaarya)